Book a visit

We tell you the visit fee when you book, and whether it comes off the repair if you go ahead. The repair itself is quoted in writing before we start. The How pricing works page explains what moves the number.

Call the shop number. After hours, the on-call tech calls you back and tells you the wait and the after-hours visit fee before anyone drives out. After hours we work as crew capacity allows.

Set the thermostat to Off, wait until the power has stayed on, then wait at least five more minutes before you turn it back on. The wait lets the pressures in the system settle. It protects the compressor, which is the part that costs the most.